For Call Centers

One Floor, Many Firms.

Twenty campaigns for twenty clients out of one account — without twenty logins, twenty number lists and a spreadsheet holding it together.

Every campaign carries its own client, script, qualifying criteria and disposition list.
Firm facts by campaign — practice areas, states, fee split, what that client will and will not take — on the screen while the call is live, so an agent does not have to have memorised twenty clients.
An agent can work three campaigns in an afternoon and be right on all three, because the screen changes with the lead.
Routing tags tie a lead to its client, its script and its number pool in one vocabulary, so nothing is wired by hand twice.

Two, three, five campaigns can cover the same territory at once — the floor rotates leads between them in a ratio you set, not whoever an agent remembers to pick. Set one client to 2 and the next to 1, and that is the split it holds to, lead after lead.
The console always knows whose turn is next in a shared state, computed live off who is actually owed one — not a guess, and not a spreadsheet somebody forgot to update.
Every campaign's qualifying criteria checks itself against the call in real time — accident window, treatment timing, language, the client's own yes/no questions — so the agent sees Fits, Does Not Fit, or exactly which answer is still missing, before a lead ever reaches the wrong client.
A paused client drops out of rotation the instant you pause them. No orphaned leads, no one noticing three days later.

A number pool per campaign, per client, per area code. Local presence for a lead in the 213 comes out of the pool that campaign owns.
A number flagged Spam Likely is rested and pulled from rotation for that pool only — one client’s burned number is not everybody’s problem.
Transfer numbers per campaign. A qualified lead goes warm to that client’s intake line, or cold into their queue, by your rule and not by the agent’s memory.
Caller ID registered per client, so their name shows on the handset.

A client login scoped to their campaign and nothing else: their leads, their calls, their recordings, their numbers.
The same reporting you use, filtered to them — so the monthly call is about what happened, not about whose spreadsheet is right.
A suppression they add lands on your floor immediately.
Your brand on it, or theirs.

Seats, minutes, messages and numbers itemized by campaign, so you know the margin on a client before the invoice goes out.
Prepaid balance with auto-recharge, or invoiced.
Talk time and message counts reconcile to the carrier’s own figures.
One flat platform fee and no per-conversation surcharge, so winning a bigger campaign does not change the unit economics. See pricing.

One scrub covers every campaign, and a suppression applies account-wide the moment it lands.
Each client sets its own thresholds; the console enforces whichever applies to the lead in front of the agent.
The audit trail names the campaign, the client and the agent — which is the question you will be asked.
Recordings on your own carrier subaccount, per client.

Roles from agent to floor manager to client, each seeing only what they should.
One account, many organizations. Add a client and the numbers, scripts, reporting and logins come with it.
Agents can be shared across campaigns or fenced to one.
Set up in days, not a quarter.

The rest of it

All of it inside the CRM — one product, one seat, not four invoices. See the CRM.

Progressive dialing from a cadence queue, every call dispositioned, call flows, tracking numbers and the telephony underneath it.

Litigator lists and registries checked before the dial, and the consent recording kept where you can replay it.

The Floor live, listen and barge, every call graded, and a daily feedback loop each agent actually sees.

Decision rate, DQ rate, qualified rate, signed rate — by source, by agent, against what the leads cost.

See it on your own numbers

Thirty minutes on your own numbers. We will show you the Floor, run a scrub against a list you bring, and replay a consent certificate end to end.